---
title: Compose an email from the ribbon component
description: As an agent you can compose emails directly from cases within CRM Workspace without having to use an external email client. This capability helps you view and send emails to two different customers simultaneously which saves time and effort instead of having to address and send a separate email message.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/open-email-customer-360.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Manage email tasks, Using CRM Workspace in Customer Service Management, Manage cases, Use, Customer Service Management]
---

# Compose an email from the ribbon component

As an agent you can compose emails directly from cases within CRM Workspace without having to use an external email client. This capability helps you view and send emails to two different customers simultaneously which saves time and effort instead of having to address and send a separate email message.

## Before you begin

Role required: sn\_customerservice\_agent

## About this task

You can compose large emails easily in a full screen view which opens up in a new tab.

## Procedure

1.  Open CRM Workspace.

2.  Select and open the case for which you want to compose an email.

    The case opens up in a new tab.

3.  In the ribbon component, click the contact's email address.

    The New Email screen opens in full screen in a new tab. The **To** field is pre-filled with the customer's email id and the **Subject** field contains the original case number and issue..

4.  Compose your email and click **Send**.

    **Note:** You can also click **Save** to save the email and send it later. These drafts are available in the **Draft Emails** related list.


**Related topics**  


[Compose an email from a case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/compose-email-cases.md)