---
title: Order case line item form
description: The order case line item form displays details about an order case line on a case record.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/order-case-line-form.html
release: australia
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Order Operations Case Management, Case management, Organize agent workspaces, Configure, Customer Service Management]
---

# Order case line item form

The order case line item form displays details about an order case line on a case record.

<table id="table_vyg_gzg_lvb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Number

</td><td>

The automatically generated record number. The prefix for numbers from the Order Case Line table is ORDCSL.

</td></tr><tr><td>

Parent case

</td><td>

Displays the related order line.

</td></tr><tr><td>

Order line number

</td><td>

The parent case for the order line item record.

</td></tr><tr><td>

Account

</td><td>

The name of the company that the order case is opened for.

</td></tr><tr><td>

Contact

</td><td>

The name of the customer contact for the order case.

</td></tr><tr><td>

Product offering

</td><td>

The product offering for the order case line item.

</td></tr><tr><td>

Product specification

</td><td>

The product specification for the order case line item.

</td></tr><tr><td>

Product model

</td><td>

 

</td></tr><tr><td>

Short description

</td><td>

A brief description of the order case line item record.

</td></tr><tr><td>

State

</td><td>

The state of the order case line item record: -   Draft
-   New
-   Work in Progress
-   Awaiting Info
-   Resolved - Accepted
-   Resolved - Denied
-   Cancelled

</td></tr><tr><td>

Priority

</td><td>

The priority of the order case line item record:-   1 - Critical
-   2 - High
-   3 - Moderate
-   4 - Low
-   5 - Planning

</td></tr><tr><td>

Assigned to

</td><td>

The assigned agent. If a group is selected in the **Assignment group** field, the assigned agent must belong to this group.

</td></tr><tr><td>

Assignment group

</td><td>

The assigned customer service agent group.

</td></tr><tr><td>

Sold product

</td><td>

A product, component, or service that has been sold to an account or a consumer.

</td></tr><tr><td>

Request reason code

</td><td>

The reason that the customer is requesting a change to the order case line item.-   Increase Demand
-   Change in Contract
-   Initial input incorrect
-   Other

</td></tr><tr><td>

Ordered quantity

</td><td>

Stores the original ordered quantity.

</td></tr><tr><td>

Requested quantity

</td><td>

Stores the quantity change requested.

</td></tr><tr><td>

Approved quantity

</td><td>

Stores the quantity change approved by the agent.

</td></tr><tr><td>

Expected start date

</td><td>

 

</td></tr><tr><td>

Requested expected date

</td><td>

 

</td></tr><tr><td>

Approved expected date

</td><td>

 

</td></tr><tr><td>

Current shipping location

</td><td>

Stores the original shipping location.

</td></tr><tr><td>

Requested shipping location

</td><td>

Stores the requested change in shipping location.

</td></tr><tr><td>

Resolution code

</td><td>

Choice list indicating the resolution states for the case.

</td></tr><tr><td>

Close notes

</td><td>

Details about how the case was closed.

</td></tr><tr><td>

Additional comments

</td><td>

Customer-viewable comments added to the activity stream.

</td></tr><tr><td>

Work notes

</td><td>

Comments and information added to the activity stream that are available only to internal users.

</td></tr></tbody>
</table>