---
title: Assign a case
description: Assign a case to yourself or another Outsourced Service Provider \(OSP\) agent within the organization to start working on the case or to fulfill the case.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/osp-assign-case.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Outsourced Service Provider agent tasks, Manage cases, Use, Customer Service Management]
---

# Assign a case

Assign a case to yourself or another Outsourced Service Provider \(OSP\) agent within the organization to start working on the case or to fulfill the case.

## Before you begin

Role required: sn\_csm\_ocs.ext\_agent

## Procedure

1.  Navigate to **Outsourced Customer Service** > **Cases** > **All**.

2.  Click and open a case from the available list.

3.  Click **Assign to me**.

    **Note:** If the case is already assigned, the **Assign to me** button isn’t available.