---
title: Create work order
description: An OSP agent can create a work order so that it can be assigned to a Field Service agent.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/osp-create-work-order.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Outsourced Service Provider agent tasks, Manage cases, Use, Customer Service Management]
---

# Create work order

An OSP agent can create a work order so that it can be assigned to a Field Service agent.

## Before you begin

Role required: sn\_csm\_ocs.ext\_agent and you must have installed Customer Service Management with Field Service Management plugin.

## Procedure

1.  Go to **My Cases** and open a case.

2.  Click **Work Orders** related list.

3.  Click **New**.

4.  Click **Submit**.

5.  View work order status to update the customer of the status.

    **Note:** You cannot create a new work order until the previous one is closed or deleted.