---
title: View cases
description: OSP manager or agent, you must be able to view all application modules with the list of cases for customers, consumers, and products served by your organization.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/osp-view-cases.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Outsourced Service Provider agent tasks, Manage cases, Use, Customer Service Management]
---

# View cases

OSP manager or agent, you must be able to view all application modules with the list of cases for customers, consumers, and products served by your organization.

## Before you begin

Role required: sn\_csm\_ocs.ext\_manager or sn\_csm\_ocs.ext\_agent

## Procedure

1.  Navigate to **All** > **Outsourced Customer Service** > **Cases**.

    You must be able to see **My Cases**, **All**, **Open**, and **Unassigned** cases. Users who aren’t authorized or who don’t belong to this OSP won’t see any case.

    **Note:** As an OSP manager you can view cases that are assigned to the groups you manage.

2.  Select **All**, open a case, and assign the case to yourself.

    The **Assigned to** field is pre-filled with your name.