---
title: View list of entitlements
description: As an OSP manager or agent, you must view entitlements for an account or consumer to create or fulfil cases.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/osp-view-entitlements.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Outsourced Service Provider agent tasks, Manage cases, Use, Customer Service Management]
---

# View list of entitlements

As an OSP manager or agent, you must view entitlements for an account or consumer to create or fulfil cases.

## Before you begin

Role required: sn\_csm\_ocs.ext\_manager or sn\_csm\_ocs.ext\_agent

## Procedure

1.  Navigate to **Outsourced Customer Service** > **Cases** > **All**.

2.  Open a case and click the preview icon next to the **Account** field.

    The customer account page is displayed.

3.  Click **Entitlements** related list.

4.  Open an entitlement and view the asset details to fulfill a case.