---
title: Manage email tasks
description: You can compose, reply to, and preview emails directly from cases in CRM Workspace. This capability helps you save time and effort instead of having to address and send a separate email message.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/overview-email-tasks.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Using CRM Workspace in Customer Service Management, Manage cases, Use, Customer Service Management]
---

# Manage email tasks

You can compose, reply to, and preview emails directly from cases in CRM Workspace. This capability helps you save time and effort instead of having to address and send a separate email message.

You can perform the following email tasks from cases in CRM Workspace:

-   [Compose an email from a case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/compose-email-cases.md)
-   [Compose an email from the ribbon component](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/open-email-customer-360.md)
-   [Send an email response from a case activity stream](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/respond-cases-reply-forward.md)
-   [Preview an email from the Emails related list](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/preview-email-cases.md)