---
title: Product data
description: Configure product data for Customer Service Management including product models, sold products, install base items, and installed products.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/product-data.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Set up your environment, Configure, Customer Service Management]
---

# Product data

Configure product data for Customer Service Management including product models, sold products, install base items, and installed products.

<table id="table_hh2_f55_41c"><thead><tr><th>

Task

</th><th>

Description

</th></tr></thead><tbody><tr><td>

[Configure product data](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/configure-csm-products.md)

</td><td>

Configure the product data for your company, including:-   Product models: Goods or services that your company sells and supports.
-   Sold products: The products and components that have been sold to an account or a consumer.
-   Install base items: Items that represent the instances that have been installed or provisioned for a customer.
-   Installed products: Information about sold products and how they are deployed or installed.

</td></tr><tr><td>

[Configure assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/configure-csm-assets.md)

</td><td>

An asset is a specific product or instance that is supported for an account or consumer.

</td></tr><tr><td>

[Create asset contact relationships](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/c_AssetContactRelationships.md)

</td><td>

Assign an asset to a customer contact who is responsible for managing that asset.

</td></tr><tr><td>

[Create service contracts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/create-csm-service-contracts.md)

</td><td>

Service contracts define the type of support that accounts and consumers receive for their products.

</td></tr><tr><td>

[Configure entitlements](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/configure-csm-entitlements.md)

</td><td>

Entitlements define the type of support that an account or consumer receives as well as the supported communication channels.

</td></tr><tr><td>

[Configure Customer Contracts and Entitlements](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/configuring-post-sales-support.md)

</td><td>

Use the Post-Sales Support application to configure and display customer service contracts and entitlements.

</td></tr><tr><td>

Use [Customer Life Cycle Management Workflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-life-cycle-management-workflows.md) to manage the life cycle of your sold products

</td><td>

This application enables you to update the existing configurations and to modify, suspend, resume, or disconnect the sold products and their complete hierarchy.

</td></tr><tr><td>

Create [Lead to Cash Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/order-management/lead-to-cash.md) for products and services

</td><td>

Use these workflows to analyze business opportunities and customer leads as well as the billing, support, and maintenance requirements after a sale is complete.

</td></tr></tbody>
</table>