---
title: Product inventory configurations
description: You can select one or more product inventory records to update their configurations and perform the Modify,Suspend, Resume, and Disconnect operations.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/product\_inventory\_configurations.html
release: australia
topic_type: concept
last_updated: "2026-10-09"
reading_time_minutes: 1
breadcrumb: [Customer Life Cycle Management Workflows, Product data, Set up your environment, Configure, Customer Service Management]
---

# Product inventory configurations

You can select one or more product inventory records to update their configurations and perform the **Modify**,**Suspend**, **Resume**, and **Disconnect** operations.

Create orders or quotes from product inventory records on the CRM Workspace.

|Action|Description|
|------|-----------|
|[Modify product inventory records](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/modify_product_inventory_records.md)|Perform the **Modify** operation on a single product inventory record that results in the creation of an order.|
|[Modify product inventory records to create a quote](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/modify_product_inventory_records_to_create_a_quote.md)|Perform the **Modify** operation on a single product inventory record that results in the creation of a quote.|
|[Resume product inventory records](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/resume_product_inventory_records.md)|Perform the **Resume** operation on single or multiple product inventory records that result in the creation of resume orders.|
|[Suspend product inventory records](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/suspend_product_inventory_records.md)|Perform the **Suspend** operation on single or multiple product inventory records that result in the creation of suspend orders.|
|[Disconnect product inventory records](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/disconnect_product_inventory_records.md)|Perform the **Disconnect** operation on single or multiple product inventory records that result in the creation of disconnect orders.|