---
title: Example configurations of recommended actions
description: This example documentation demonstrates end-to-end configurations of recommendations with actions of type guidance, decision tree, or field recommendation to help you get started with Recommended Actions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/recommended-actions-use-case.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Recommended Actions configuration, Implement Intelligence, Configure, Customer Service Management]
---

# Example configurations of recommended actions

This example documentation demonstrates end-to-end configurations of recommendations with actions of type guidance, decision tree, or field recommendation to help you get started with Recommended Actions.

|Scenario|Description|
|--------|-----------|
|[Troubleshoot a failed credit card transaction](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/ra-troubleshooting-failed-credit-card-transaction.md)|A decision tree that helps agents troubleshoot a failed credit card transaction. This decision tree asks a series of questions and based on the answers entered, provides a resolution, such as track the failed transaction, dispatch a new credit card, or provide further assistance.|
|[Recommend an assignment group for a router issue](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/ra-field-recommendation-decision-table-example.md)|A field recommendation that recommends a value for the Assignment group field so that the agent can assign the case to the appropriate team to resolve the customer issue faster.|
|[Link the current case to the similar major case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/ra-example-guidance-similarity-trend.md)|A guidance that recommends linking the current case to the recommended similar major case so that the business owner can identify the trend and take corrective actions.|