---
title: Register a product from the Consumer Service Portal
description: Users with the consumer role can register their products from the Consumer Service Portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/register-product-consumer-portal.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Using the Consumer Service Portal, Customer communication, Use, Customer Service Management]
---

# Register a product from the Consumer Service Portal

Users with the consumer role can register their products from the Consumer Service Portal.

## Before you begin

Role required: sn\_customerservice.consumer

## About this task

Registering a product associates it with your account so that support agents can view your product details when you submit a case. Registered products appear in your My Products list and can be referenced when creating or updating cases.

## Procedure

1.  Log in to the Consumer Service Portal.

2.  Select **Support** in the portal header and then select **Register Product**.

3.  Type a search term in the search field and press Enter to display a list of products.

4.  Select the **Select** button on the card for the desired product.

5.  Enter the **Serial Number** and the **Purchase Date** for the selected product.

6.  Select **Register**.

    After the product is successfully registered, it appears in the My Products list, which includes the products registered to the current user.


**Related topics**  


[View a list of products from the Consumer Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/view-product-list-consumer-portal.md)

[Access your list of install base items from the Consumer Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/view-install-base-items-from-consumer-service-portal.md)