---
title: Register a product from the Consumer Portal
description: Register a product on the Consumer Portal to track it in your account and access product-specific support.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/register-product-on-consumer-portal.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use Consumer Portal, Customer communication, Use, Customer Service Management]
---

# Register a product from the Consumer Portal

Register a product on the Consumer Portal to track it in your account and access product-specific support.

## Before you begin

Role required: sn\_customerservice.consumer

## About this task

Registering a product links it to your account so that support agents can view your product details when you submit a case. Registered products appear in your Manage products list and can be referenced when creating or updating cases.

## Procedure

1.  Log in to the Consumer Portal.

2.  Navigate to **My hub** > **Register product** in the portal header.

3.  Enter a search term in the search field and press Enter to display a list of products.

4.  Select the **Select** button on the card for the product.

5.  Enter the **Serial Number** and the **Purchase Date** for the selected product.

6.  Select **Register**.


## Result

After the product is successfully registered, it appears in the Manage products list.

**Related topics**  


[View a list of products from the Consumer Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/view-product-list-on-consumer-portal.md)

[Access your list of install base items from the Consumer Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/view-install-base-items-from-consumer-portal.md)