---
title: Re-open a post case review
description: Re-open an approved post case review document if you need to make changes or update information.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/reopen-case-review-document.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Customer Service case digests, Configure case digests, Configure case management, Case management, Organize agent workspaces, Configure, Customer Service Management]
---

# Re-open a post case review

Re-open an approved post case review document if you need to make changes or update information.

## Before you begin

Role required: sn\_customerservice\_agent, sn\_customerservice\_manager, or admin

## About this task

## Procedure

1.  Open a customer service case.

2.  In the Related Records form section, access the record in the **Post Case Review** field.

3.  Click **Re-open** on the Post Case Review form.

    The status of the record reverts to **In Progress**.

4.  Make the necessary changes to the fields on the Post Case Review form.

5.  Click **Preview** to generate the review document and view it in the Preview Document pop-up window.

6.  Click **Request Approval**.

7.  Click **Publish to Case**.