---
title: Create cases for a business organization in the Business Organization Support Portal
description: As a staff member with the location agent role, create and manage cases for your business organizations \(formerly business locations\) from the Business Organization Support Portal \(formerly Business Location Service Portal\).
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/report-cases-on-behalf-of-biz-location.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Using the Business Location Service Portal, Customer communication, Use, Customer Service Management]
---

# Create cases for a business organization in the Business Organization Support Portal

As a staff member with the location agent role, create and manage cases for your business organizations \(formerly business locations\) from the Business Organization Support Portal \(formerly Business Location Service Portal\).

## Before you begin

Role required: admin, sn\_customerservice.svc\_location\_agent, and sn\_customerservice.svc\_location\_manager

**Important:** Some table and field labels have been changed across recent releases. For a mapping of former labels to current labels, see [Service Model Foundation renamed Entities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/renamed-entities.md).

## About this task

Staff members with the location agent role can do the following:

-   View information for the customers at their location.
-   Create cases for an account, consumer, business organization, and themselves.
-   Register staff members at an external organization.
-   Track and update cases created at their location.

## Procedure

1.  Navigate to **Home** > **Business Location Support** > **Support** > **Create a Customer Case**.

2.  On the form, fill in the fields.

<table id="table_rv2_zsw_f5b"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Who are you creating this case for?

</td><td>

The record producer used for to create a case for the contributor user. When the contributor user selects an option, depending on the roles assigned to the logged-in user, additional fields related to that customer type are displayed.-   **Account**: The logged-in user with the account contributor role.
-   **Consumer**: The logged-in user with the consumer contributor role.
-   **Business Location**: The logged-in user with the service organization contributor role.
-   **Myself**: The logged-in user with the self-contributor role.


</td></tr><tr><td>

Reported By

</td><td>

Auto-populated with the logged-in user.

</td></tr><tr><td>

Requesting Business Location

</td><td>

Name of the service organization requesting assistance.

</td></tr><tr><td>

Requesting support from Business Location

</td><td>

Name of the service organization from which the **Requesting Business Location** is asking assistance.

</td></tr><tr><td>

Account

</td><td>

Name of the account.

</td></tr><tr><td>

Contact

</td><td>

Contact for the account.

</td></tr><tr><td>

Consumer

</td><td>

Name of the consumer. **Note:** This field is active only when the B2B2C plugin is installed.

</td></tr><tr><td>

Household

</td><td>

Household that the consumer belongs to.

</td></tr><tr><td>

Product

</td><td>

Sold product associated with the case.

</td></tr><tr><td>

Install Base

</td><td>

Install base item associated with the case.

</td></tr><tr><td>

Priority

</td><td>

The assigned priority:-   1 — Critical
-   2 — High
-   3 — Moderate
-   4 — Low \(default\)


</td></tr><tr><td>

Channel

</td><td>

Method by which the customer initiated contact and opened the case.-   Web \(default\)
-   Phone
-   Email
-   Chat
-   Social
-   Community
-   Alert
-   Virtual Agent
-   In Person


</td></tr><tr><td>

Subject

</td><td>

Subject line specifying the case.

</td></tr><tr><td>

Description

</td><td>

Brief description of the customer question, issue, or problem.

</td></tr></tbody>
</table>3.  Select **Submit**.


## What to do next

Similarly, you can report cases on behalf of a business location, against sold products deployed at a business organization, or installed base items deployed at a business organization.

**Related topics**  


[Track cases on the Business Location Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/track-cases-for-blsp-portal.md)