---
title: Associate a case type with a service definition
description: After creating a service definition, you can associate a case type with the definition.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/service-def-associate-case-type.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configuring service definitions, Service definitions, Case management, Organize agent workspaces, Configure, Customer Service Management]
---

# Associate a case type with a service definition

After creating a service definition, you can associate a case type with the definition.

## Before you begin

Role required: sn\_csm\_case\_types.service\_definition\_manager, sn\_csm\_case\_types.service\_definition\_admin, or admin

## About this task

A case type can be associated with one or more service definitions.

To see the service definitions associated with a case type, navigate to **All** > **Customer Service** > **Case Types** > **Manage Case Types** and select a case type from the list. This information is displayed in the Service Definitions related list.

## Procedure

1.  Navigate to **All** > **Customer Service** > **Administration** > **Service Definitions**.

2.  Select a service definition.

3.  In the **Table** field, select the table for the case type that extends the Case table \(sn\_customerservice\_case\).

    For example, to associate the service definition with the complaint case type, select the Complaint Case table \(sn\_complaint\_case\).

4.  Select **Update**.