---
title: Track the service health of install base items in Agent Workspace
description: Track the operational status of install base items belonging to an account, to better correlate customer issues and provide faster responses.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/service-health-tracking-csm.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Using Proactive Customer Service Operations, Automate and optimize, Use, Customer Service Management]
---

# Track the service health of install base items in Agent Workspace

Track the operational status of install base items belonging to an account, to better correlate customer issues and provide faster responses.

## Before you begin

Role required: sn\_customerservice\_agent or sn\_customerservice\_manager

## About this task

The service health status provides you with visibility into the service health of a customer's install base items. The service health status is based on the severity of the impacted services being monitored at the Network Operations Center. Refresh the service health status on the Account and Case forms to access the real-time health status of install base items.

As a customer service agent, you can view the service health status of install base items in a case or a customer account.

## Procedure

1.  Open your workspace.

2.  Navigate to **Lists**.

3.  Click an account or a case.

4.  To refresh the health status of install base items on both the Account and Case form, click **Refresh Install Base Health**.

5.  To view the health status of an install base item on the Account form, click the **Install Base Items** related list.

6.  To view the health status of an affected install base item on the Case form, click the **Affected Install Base Items** related list.


**Related topics**  


[Service health status for install base](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/service-health-pcso.md)