---
title: Sitemap Generator for the Consumer Service Portal
description: The ServiceNow Sitemap Generator application enables you to efficiently define and automatically generate XML sitemaps.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/sitemap-generator-csp.html
release: australia
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Portal reference, Reference, Customer Service Management]
---

# Sitemap Generator for the Consumer Service Portal

The ServiceNow® Sitemap Generator application enables you to efficiently define and automatically generate XML sitemaps.

## Sitemap Generator configuration requirements for the Consumer Service Portal

The sitemap is generated from a script or static XML. Validating sitemaps isn't handled automatically, so verify when creating a sitemap that its contents meet the following requirements:

-   Includes only the knowledge base and catalogs configured for the Consumer Service Portal
-   Includes only Consumer Service Portal pages with unauthenticated user access
-   Excludes Consumer Service Portal URLs that aren't publicly accessible
-   Excludes pages that respond with a 301 redirect
-   Excluded retired and expired knowledge base articles
-   Includes hreflang support for knowledge articles

For information about sitemap requirements for search engine optimization \(SEO\), see [Build and submit a sitemap](https://developers.google.com/search/docs/crawling-indexing/sitemaps/build-sitemap) in the Google documentation.