---
title: Sold products and install base plugins for service organizations
description: Track sold products & install base items for service organizations.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/so-install-base-plugins.html
release: australia
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Service organization install base, Business Organizations, Configure Service Model Foundation, Data models, Set up your environment, Configure, Customer Service Management]
---

# Sold products and install base plugins for service organizations

Track sold products & install base items for service organizations.

## Sold Products and install base plugins forservice organizations

Plugins are used by service organizations to track sold products and install base items.

<table id="table_ypw_hzr_wtb"><thead><tr><th>

Plugin Name

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Business Location\[com.snc.business\_location\]

</td><td>

This plugin supports the Service Model Foundation where the corporation does business with customers through physical channels such as stores and branches.

</td></tr><tr><td>

Customer Service Install Base Management\[com.snc.install\_base\]

</td><td>

This plugin enables customers to capture the current state of their install base and establish the relationship to any downstream entities that might impact their functioning.

</td></tr></tbody>
</table>**Related topics**  


[Assign roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/configure-data-model-roles.md)

[Create and manage sold products for a business organization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/create-sp-for-business-location.md)

[Create and manage install base items for a business organization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/create-ib-items-for-business-locations.md)