---
title: Sold Product Covered form
description: The Customer Contracts and Entitlements application uses the Sold Product Covered form to add sold products or install base items that are covered to the Customer Contracts and Entitlements entities.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/sold-product-covered-form.html
release: australia
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Customer Contracts and Entitlements reference, Reference, Customer Service Management]
---

# Sold Product Covered form

The Customer Contracts and Entitlements application uses the Sold Product Covered form to add sold products or install base items that are covered to the Customer Contracts and Entitlements entities.

For information about adding sold products or install base items that are covered, see [Add a sold product or install base item to a customer contract](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/add-products-service-contract.md).

<table id="table_tk2_ntk_bzb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Contract

</td><td>

The reference number of the associated customer contract.

</td></tr><tr><td>

Sold Product

</td><td>

The products that are sold to a customer.**Note:**

-   The list of sold products is filtered based on the account related to the contract or entitlement.
-   If a product is added, the **Install Base Items** field is automatically removed.
-   If a product isn't listed, you can add it. Select **New** in the Sold Products window. For more information, see [Create a sold product](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/create-sold-item.md).

</td></tr><tr><td>

Install Base Item

</td><td>

The related install base item.**Note:**

-   The list of sold products is filtered based on the account related to the contract or entitlement.
-   If an install base item is added, the **Sold Product** field is automatically removed.
-   If an install base item isn't listed, you can add it. Select **New** in the Install Base Item window. For more information, see [Create an install base item](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/create-install-base-item.md).

</td></tr><tr><td>

Customer contract line

</td><td>

The associated customer contract line reference.

</td></tr><tr><td>

Entitlement

</td><td>

The associated entitlement reference.

</td></tr><tr><td>

Date added

</td><td>

The date that the product is added to the entity.

</td></tr><tr><td>

Date removed

</td><td>

The date until which the product is active on the entity.

</td></tr></tbody>
</table>**Note:** The activation time period for the sold product or install base item covered must comply with the related entity's activation period.