---
title: Chat anonymously with an agent from the Consumer Portal
description: Start a chat session with an agent from the Consumer Portal without logging in to your account.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/start-anonymous-chat-with-agent-consumer-portal.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use Consumer Portal, Customer communication, Use, Customer Service Management]
---

# Chat anonymously with an agent from the Consumer Portal

Start a chat session with an agent from the Consumer Portal without logging in to your account.

## Before you begin

Role required: none

## About this task

Anonymous chat lets users get support without creating or logging in to an account. The chat connects you to a virtual agent first. If the virtual agent cannot resolve your issue, you can request to speak with a customer service agent.

## Procedure

1.  Navigate to the Consumer Portal.

2.  Select the Chat icon \( \[Omitted image "chat-icon.png"\] Alt text: Chat icon.\) in the Consumer Portal to start a conversation.

3.  Fill in the information and select the send icon \(\[Omitted image "agent-chat-send-button.png"\] Alt text: send icon\).

    A virtual agent or a customer service agent responds.

4.  Select \[Omitted image "contact-support-icon.png"\] Alt text: Connect Support icon. and then **Contact Support** to talk to a person instead of a virtual agent.

5.  Select **End Conversation** to close the chat.


**Related topics**  


[Chat with an agent from the Consumer Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/start-chat-agent-on-consumer-portal.md)

[Guest users experience on Consumer Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/guest-users-experience-consumer-portal.md)