---
title: Assign a customer service case
description: Agents can assign cases to themselves or to other customer service agents.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/t\_AssignACase.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Manage cases, Use, Customer Service Management]
---

# Assign a customer service case

Agents can assign cases to themselves or to other customer service agents.

## Before you begin

Role required: sn\_customerservice\_agent, sn\_customerservice\_manager, or admin

## About this task

The **Assign to me** button is only visible if the current user has the customer service agent role and is not already assigned to the case.

## Procedure

1.  Open a customer service case.

2.  Assign the case.

<table id="choicetable_cbh_14n_qv"><tbody><tr><td id="d314521e73">

**Assign the case to yourself**

</td><td>

Click **Assign to me**.

</td></tr><tr><td id="d314521e85">

**Assign the case to another agent**

</td><td>

Select an agent in the **Assigned to** field.

</td></tr></tbody>
</table>    The agent's name appears in the **Assigned to** field. If the agent also belongs to an agent group, the group name appears in the **Assignment group** field.