---
title: Associate an entitlement with a Customer Service Management entity
description: Associate an entitlement with a CSM entity such as an account, contract, asset, product, or install base item, to determine the type of support that a customer needs to receive.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/t\_AssocEntitleWithEntity.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure entitlements, Product data, Set up your environment, Configure, Customer Service Management]
---

# Associate an entitlement with a Customer Service Management entity

Associate an entitlement with a CSM entity such as an account, contract, asset, product, or install base item, to determine the type of support that a customer needs to receive.

## Before you begin

Role required: sn\_customerservice\_manager or admin

## Procedure

1.  Navigate to **All** > **Customer Service** > **Contracts** > **Entitlements**.

2.  From the Entitlements list, select an entitlement.

3.  Select the lookup icon to the right of one of the **Product**, **Account**, **Contract**, **Asset**, or **Install Base Item** fields.

4.  From the list, select the entity that you want.

    **Note:** If you select an entity in more than one of the listed fields, the selections that are available in subsequent fields are filtered by the selections already made.

5.  To associate an entitlement with an install base, right-click the Configuring Entitlement Form and navigate to **Form Layout** > **Configure** .

6.  From the **Available** box, select **Install Base Item**.

    Your selection is automatically moved into the **Selected** box.

7.  Select **Save**.

8.  In the Entitlement form that reappears, select the **Install Base Item** field and add the install base item that you want to associate with the entitlement.