---
title: Associate install base items with account consumers
description: Enable customer service managers to track the instances provisioned by associating install base items with account consumers.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/t\_AssociateInstallBaseItems.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Using customer data models for B2B2C, Customer management, Use, Customer Service Management]
---

# Associate install base items with account consumers

Enable customer service managers to track the instances provisioned by associating install base items with account consumers.

## Before you begin

Role required: sn\_customerservice\_manager

## Procedure

1.  Navigate to **All** > **Customer Service** > **Products** > **Install Base Items**.

2.  Select an item that doesn’t have a consumer associated with it yet.

3.  Either add an existing consumer or a new one.

<table id="table_xhq_4cl_gqb"><thead><tr><th>

Action

</th><th>

Procedure

</th></tr></thead><tbody><tr><td>

Add an existing consumer

</td><td>

1.  In the **Consumer** field, select the Lookup using list icon \(\[Omitted image "List\_SearchIcon.png"\] Alt text: Lookup using list icon.\).
2.  Select a consumer from the list.


</td></tr><tr><td>

Add a new consumer

</td><td>

1.  In the **Consumer** field, select the Lookup using list icon \(\[Omitted image "List\_SearchIcon.png"\] Alt text: Lookup using list icon.\).
2.  Select **New**.
3.  On the Consumer form, fill in the fields.
4.  Select **Submit**.


</td></tr></tbody>
</table>4.  Select **Update** to save your changes.