---
title: Complete a customer service satisfaction survey
description: After accepting a solution for a case, complete a customer service satisfaction survey to provide your feedback.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/t\_ComACustServSatSurvey-businessportal.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Business Portal, Customer communication, Use, Customer Service Management]
---

# Complete a customer service satisfaction survey

After accepting a solution for a case, complete a customer service satisfaction survey to provide your feedback.

## Before you begin

Role required: none

## About this task

When a customer accepts a proposed solution for a case by clicking **Accept Solution** on the case form, a satisfaction survey is displayed in the portal. The customer has the option of completing or skipping the survey. Either choice returns the customer to the list of cases on the self-service portal.

To complete the survey:

## Procedure

1.  Answer each of the survey questions.

2.  Select **Submit**.


**Related topics**  


[Close a case from the Business Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-close-case-from-businessportal.md)