---
title: Configure an email subject line prefix
description: Configure a prefix to include in an email subject line that creates a case.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/t\_ConfigureAnEmailSubjectLinePrefix.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure email addresses and properties for email to case, Email to case, Configure Email, Configure omnichannel, Configure, Customer Service Management]
---

# Configure an email subject line prefix

Configure a prefix to include in an email subject line that creates a case.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **Customer Service** > **Administration** > **Properties**.

2.  In the **Email subject prefix format for new case** field, enter the prefix.

    The default prefix is **Case:**.

3.  Select **Save**.