---
title: Create a work order for a customer service case
description: Create a work order for a customer service case as part of the case resolution process.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/t\_CreateAWorkOrderForACase.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Manage cases, Use, Customer Service Management]
---

# Create a work order for a customer service case

Create a work order for a customer service case as part of the case resolution process.

## Before you begin

Role required: sn\_customerservice\_agent, sn\_customerservice\_manager, or admin

## About this task

After a work order is created, it appears in the **Work Orders** related list on the Case form. The case number is also referenced on the work order.

## Procedure

1.  Open the desired case.

2.  From the **Work Orders** related list, click **New**.

3.  Fill in the fields on the Work Order form.

    For more information, see [Create a work order](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/t_CreateAWorkOrder.md).

4.  Click **Update**.


**Related topics**  


[Manage work orders](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/c_ManageWorkOrders.md)