---
title: Limit knowledge base access to internal users
description: Limit access to the information in a knowledge base to internal users.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/t\_LimitKBAccessToInternalUsers.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Administer, Customer Service Management]
---

# Limit knowledge base access to internal users

Limit access to the information in a knowledge base to internal users.

## Before you begin

Role required: admin

## About this task

The articles in a knowledge base are available to both internal users, such as customer service agents, and to external users \(customers and partners\). If the articles in a knowledge base are intended for internal users only, the system administrator can restrict access by customizing the knowledge base form.

## Procedure

1.  Navigate to **All** > **Knowledge** > **Administration** > **Knowledge Bases**.

2.  Click the desired knowledge base.

3.  Right-click the form header and select **Configure** > **Related Lists**.

4.  Select **Cannot Contribute** from the Available column and move it to the Selected column.

5.  Click **Save**.

6.  On the selected knowledge base form, click the **Cannot Contribute** related list.

7.  Click **Edit**.

8.  Click **All Customer Contacts** in the left column and move it to the right column.

9.  Click **Save**.