---
title: Search for information using Business Portal
description: Use the search feature on the business portal header and home page to find information about a question or an issue.Use the business portal to search the knowledge base or view a list of popular knowledge base articles.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/t\_SearchForInfoUsingThe-businessPortal.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Business Portal, Customer communication, Use, Customer Service Management]
---

# Search for information using Business Portal

Use the search feature on the business portal header and home page to find information about a question or an issue.

## Before you begin

Role required: sn\_customerservice.customer, sn\_customerservice.customer\_admin, sn\_customerservice.partner, or sn\_customerservice.partner\_admin

## About this task

The portal has a search feature that you can use to search for information across several repositories. You can use the search feature on the home page or on the business portal header.

## Procedure

1.  Navigate to the business portal.

2.  Enter a search term into the **Search** field.

3.  Select the search icon.

    A list of articles related to the search term is displayed.

4.  Select a link to view an article.


**Related topics**  


[Search the knowledge base on Business Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/t_SearchForInfoUsingThe-businessPortal.md)

[View common questions \(FAQs\) on Business Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/view-faqs-business-portal.md)

## Search the knowledge base on Business Portal

Use the business portal to search the knowledge base or view a list of popular knowledge base articles.

### Before you begin

Role required: sn\_customerservice.customer, sn\_customerservice.customer\_admin, sn\_customerservice.partner, or sn\_customerservice.partner\_admin

### About this task

The business portal includes a link to the knowledge base that you can use to search for information, read and rate articles, and submit feedback. Under this link, the portal displays a list of popular knowledge base articles. If the information that you need isn’t included in this list, you can search the knowledge base for the desired information.

### Procedure

1.  Navigate to the business portal.

2.  Select **Resources** > **Knowledge**.

    The knowledge page displays a separate category for each of the products purchased by this customer. It also displays lists of articles by:

    -   Featured content
    -   Most useful
    -   Most viewed
3.  Do one of the following,

<table id="choicetable_fs5_krt_vr"><tbody><tr><td id="d319181e234">

**Click a product to display more specific information**

</td><td>

Displays a list of categories on the left and articles on the right. Select a category to drill down even further.

</td></tr><tr><td id="d319181e243">

**Click a link from one of the lists**

</td><td>

Displays the article.

</td></tr><tr><td id="d319181e252">

**Type a topic in the __Search__ field and press the Enter key**

</td><td>

Displays a list of related articles. Select a link to display the desired article.

</td></tr></tbody>
</table>
**Related topics**  


[Search for information using Business Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/t_SearchForInfoUsingThe-businessPortal.md)

[Deflect cases with knowledge content](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/provide-knowledge-community-sp-case-business-portal.md)