---
title: Search the customer service community
description: Use the customer service portal to search the community site or view a list of recent discussion topics.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/t\_SearchTheCommunity.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Search for information, Use Customer Service Portal, Customer communication, Use, Customer Service Management]
---

# Search the customer service community

Use the customer service portal to search the community site or view a list of recent discussion topics.

## Before you begin

Role required: sn\_customerservice.customer, sn\_customerservice.customer\_admin, sn\_customerservice.partner, or sn\_customerservice.partner\_admin

## Procedure

1.  Navigate to the customer service portal.

2.  Select **Ask the Community**.

    This brings up the Ask a Question page.

3.  Enter a question in the **Title** field.

4.  Select a knowledge base in the **Knowledge Base** field.

5.  If desired, select a category in the **Category** field.

6.  If desired, add one or more tags to your question in the **Tags** field.

7.  Select **Post Question**.

    The question appears on the search results page under the **Questions** category.


**Related topics**  


[Search the knowledge base](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/t_SearchTheKnowledgeBase.md)

[Search for information on customer service portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/t_SearchForInfoUsingThePortal.md)