---
title: Set knowledge product entitlement properties
description: Set various properties to allow customers to access knowledge bases and knowledge articles on the Customer Service Portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/t\_SetKnowProdEntitleProperties.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Knowledge product entitlements, Administer, Customer Service Management]
---

# Set knowledge product entitlement properties

Set various properties to allow customers to access knowledge bases and knowledge articles on the Customer Service Portal.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **Knowledge Product Entitlements** > **Properties**.

2.  Set the following properties, as needed.

<table id="choicetable_v3v_fd1_cv"><tbody><tr><td id="d232671e92">

**Enable access control of Knowledge Bases based on product entitlements**

</td><td>

If enabled, customers can access all of the knowledge bases related to the products for which they have entitlements.

</td></tr><tr><td id="d232671e101">

**Allow access to Knowledge Bases with empty related\_products**

</td><td>

If enabled, customers can access all knowledge bases even if no products have been specified in the **Related Products** field on the Knowledge Base form.

</td></tr><tr><td id="d232671e113">

**Enable access control of Knowledge Articles based on product entitlements**

</td><td>

If enabled, customers can access all of the knowledge articles related to the products for which they have entitlements.

</td></tr><tr><td id="d232671e122">

**Allow access to Knowledge Articles with empty related\_products**

</td><td>

If enabled, customers can access all knowledge articles even if no products have been specified in the **Related Products** field on the Knowledge form.

</td></tr></tbody>
</table>3.  Click **Save**.