---
title: Chat with an agent from the Business Portal
description: Chat with a virtual agent or a customer service agent from the business portal to resolve issues quickly.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/t\_StartAChatWithAnAgent-business-portal.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Business Portal, Customer communication, Use, Customer Service Management]
---

# Chat with an agent from the Business Portal

Chat with a virtual agent or a customer service agent from the business portal to resolve issues quickly.

## Before you begin

Role required: sn\_customerservice.customer, sn\_customerservice.customer\_admin, sn\_customerservice.partner, sn\_customerservice.partner\_admin

## Procedure

1.  Select the Chat icon in the business portal to start a conversation.

    A virtual agent or a customer service agent responds.

2.  To talk to a person instead of a virtual agent, select the kebab menu \(\[Omitted image "contact-support-icon.png"\] Alt text: Contact Support icon.\) then select **Call Support \(Daily 5AM - 11PM\)**.

3.  To end the chat, select End Conversation icon \( \[Omitted image "icon\_end\_conversation.png"\] Alt text: End conversation icon\).


## What to do next

If the agent creates a case or links the discussion to an existing case, you can view these cases from the business portal. To display the case list, select **Requests** > **View submitted requests** > **View cases & tasks**.

**Related topics**  


[Get help using virtual agent conversations from Business Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/business-portal-virtual-agent-conversation.md)

[Create a product case from Business Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/t_CreateACaseFrom-businessportal.md)