---
title: Review a publication
description: Users with the publications approver role that have been added as approvers to the publication workflow can review a publication.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/t\_TargetCommReviewAPublication.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Targeted communications, Configure case management, Case management, Organize agent workspaces, Configure, Customer Service Management]
---

# Review a publication

Users with the publications approver role that have been added as approvers to the publication workflow can review a publication.

## Before you begin

Role required: sn\_publications.approver or sn\_customerservice\_manager

## About this task

After reviewing, an approver can either accept or reject a publication. If an approver does not review a publication before the **Publish Date**, the publication cannot be approved. The **Approve** button is not displayed and the approver sees a message that the publish date and time has passed. The approver can only reject the publication, which returns it to the **Author** stage.

The **Approvers** related list displays a list of approval tasks and includes most recent comment from each approver.

**Note:** Delegate approval is not available in the Targeted Communications application.

## Procedure

1.  Navigate to **All** > **Self-Service** > **My Approvals**.

2.  Select a publication for review from the Approvals list that has a state of **Requested**.

3.  Review the publication summary at the bottom of the approval form.

4.  Add review comments to the **Comments** field.

5.  Click one of the following options.

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**Approve**

</td><td>

The review state changes to **Approved** on the Approvals list and the publication stage is set to **Ready To Publish**.For other approvers of this article, the review state changes to **No Longer Required**.

</td></tr><tr><td id="d278664e153">

**Reject**

</td><td>

The review state changes to **Rejected** on the Approvals list and the publication stage is set to **Author**.

</td></tr></tbody>
</table>