---
title: Track a publication
description: Access a list of recipients for a publication and see which recipients have viewed the content.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/t\_TargetCommTrackPublications.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Targeted communications, Configure case management, Case management, Organize agent workspaces, Configure, Customer Service Management]
---

# Track a publication

Access a list of recipients for a publication and see which recipients have viewed the content.

## Before you begin

Role required: sn\_publications.author or sn\_publications.admin

## Procedure

1.  Navigate to **All** > **Targeted Communications** > **Active Publications**.

2.  Open the desired publication.

3.  Click the **Publication Recipients** related list.

    For each recipient on this list, you can see if the customer has viewed the article.