---
title: Update a special handling note
description: Update a special handling note for a record.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/t\_UpdateAnOnScreenAlert.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Manage special handling notes, Agent management, Use, Customer Service Management]
---

# Update a special handling note

Update a special handling note for a record.

## Before you begin

Role required: sn\_customerservice\_agent, sn\_customerservice\_manager, sn\_shn.editor, or sn\_shn.admin

## About this task

Users with the sn\_customerservice\_manager role can update a special handling note for a record if they can update a record for the underlying table.

## Procedure

1.  Navigate to **All** > **Special Handling Notes** > **Special Handling Notes**.

    You can also update a note from the Special Handling Notes list on a form.

2.  In the Special Handling Notes list, click the note to be updated.

3.  Make any necessary changes to the fields on the Special Handling Notes form.

4.  Click **Update**.