---
title: View or update customer contact information
description: View or update your contact information from the customer portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/t\_UpdateCustProfileInfo.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use Customer Service Portal, Customer communication, Use, Customer Service Management]
---

# View or update customer contact information

View or update your contact information from the customer portal.

## Before you begin

Role required: sn\_customerservice.customer, sn\_customerservice.customer\_admin, sn\_customerservice.partner, or sn\_customerservice.partner\_admin

## Procedure

1.  Navigate to the customer portal.

2.  Select **support** > **Contact**.

3.  Select the required contact.

4.  Make any desired changes to the fields on the Contact form.

    |Field|Description|
    |-----|-----------|
    |First name|The customer's first name.|
    |Last name|The customer's last name.|
    |Title|The customer's job title.|
    |Language|The customer's preferred language.|
    |Time zone|The time zone for this customer's location.|
    |Account|The customer's account.|
    |Email|The customer's email address|
    |Business phone|The customer's business phone.|
    |Mobile phone|The customer's mobile phone.|
    |Notification|Enable or disable notifications for this customer.|
    |User ID|A unique identifier for this user. The user ID should follow the format **firstname.lastname**.|

5.  Select **Save**.


**Related topics**  


[Change your password directly from the Customer Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/t_ChangePasswordFromUserForm.md)

[Set email notification preferences](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/c_CustServNotifPref.md)