---
title: Track and update projects
description: Enable your location staff to track projects for their business locations using the Business Location Service Portal \(BLSP\). You can manage projects, enabling efficient monitoring of progress and updates of your locations.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/track-and-update-projects.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Using the Business Location Service Portal, Customer communication, Use, Customer Service Management]
---

# Track and update projects

Enable your location staff to track projects for their business locations using the Business Location Service Portal \(BLSP\). You can manage projects, enabling efficient monitoring of progress and updates of your locations.

## Before you begin

Role required: admin, sn\_bus\_loc.location\_project\_stakeholder, sn\_customerservice.service\_organization\_contributor, sn\_customerservice.svc\_location\_manager\_contributor, sn\_bus\_loc.location\_relationship\_manager, and sn\_customerservice.svc\_location\_manager

## Procedure

1.  Navigate to **Home** > **Your Information** > **Business Locations**.

2.  On the Business Location Details page, select the business location that you want to track the projects for.

3.  See the list of projects by selecting the **Projects** tab.

4.  Create a case for the business location or account or consumer by selecting **Create Case**.

5.  Register a staff member to the business location by selecting **Add Member**.

    To learn more, see [Add staff members to a business organization in the Business Organization Support Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/add-staff-memers-to-biz-location.md).

6.  To see **Project Tasks**, **Sub-Projects** and **Cases**, select a project.

7.  To update a task, select a task from the list.

    Dates, state, tasks, and cases can be updated.

8.  Mark a task as completed by selecting **Mark Complete**.

    **State** and **Actual end date** is updated automatically.