---
title: Track cases on the Business Location Service Portal
description: Track cases on behalf of a business location against sold products deployed at a business location, or against installed base items deployed at a business location.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/track-cases-for-blsp-portal.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Create cases, Using the Business Location Service Portal, Customer communication, Use, Customer Service Management]
---

# Track cases on the Business Location Service Portal

Track cases on behalf of a business location against sold products deployed at a business location, or against installed base items deployed at a business location.

\[Omitted image "my-lists-widget.png"\] Alt text: Filter options for My Lists widget on the Business Location Service Portal.

Depending on the roles assigned to the logged-in user, the widget displays the following filters.

|My Lists filters|Description|
|----------------|-----------|
|All Cases|List of all the cases.|
|Action Needed|Cases in the **Resolved** state that are waiting for a customer response.|
|My Cases|Cases for myself.|
|My Requests|Cases that are created as a request.|
|Cases for Accounts|Cases created by the account contributor.|
|Cases for Consumers|Cases created by the consumer contributor.|
|My Cases for Business Locations|Cases created by the contributor user on behalf of their business locations.|
|All Cases for Business Locations|All cases created on behalf of the contributor users' business locations, independent of who created the case.|

**Related topics**  


[Using the Business Location Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/using-blsp-portal.md)