---
title: Track customer orders on the Business Location Service Portal
description: Enable your location staff to track customer orders for their business locations using the Business Location Service Portal \(BLSP\). The portal enables them to view and monitor order details like order status, account, and channel partner information, helping them stay updated on customer activity for specific locations.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/track-customer-orders-on-the-blsp.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Using the Business Location Service Portal, Customer communication, Use, Customer Service Management]
---

# Track customer orders on the Business Location Service Portal

Enable your location staff to track customer orders for their business locations using the Business Location Service Portal \(BLSP\). The portal enables them to view and monitor order details like order status, account, and channel partner information, helping them stay updated on customer activity for specific locations.

## Before you begin

Role required:

-   sn\_bus\_org\_orm.org\_b2b\_sales\_rep
-   sn\_bus\_org\_orm.org\_b2c\_ sales\_rep
-   sn\_bus\_org\_orm.org\_sales\_mgr
-   sn\_bus\_org\_orm.org\_relationship\_mgr
-   sn\_bus\_loc.org\_sales\_mgr, or
-   sn\_bus\_org\_orm.org\_ui

## Procedure

1.  Navigate to **Home** > **Your Information** > **Customer Orders**.

    The page displays a list of customer orders associated with the business locations.

2.  From the list, select a customer order number to view its details.

    For a description of the fields, see [Customer Orders form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/business-portal-blsp-track-customer-order.md)

    You can also access Customer orders by navigating to **Home** > **Your Information** > **Business Locations**.