---
title: Use Task Intelligence for Customer Service
description: Use the Task Intelligence features to create field prediction and sentiment models, review and submit values extracted by Document Intelligence, and review task intelligence analytics and prediction history.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/use-task-intelligence.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Automate and optimize, Use, Customer Service Management]
---

# Use Task Intelligence for Customer Service

Use the Task Intelligence features to create field prediction and sentiment models, review and submit values extracted by Document Intelligence, and review task intelligence analytics and prediction history.

Use the Task Intelligence Admin Console to create models and Document Intelligence use cases:

-   [Create a model to predict record fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/csm-task-intel-create-cat-solution.md)
-   [Create a model to predict case sentiment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/csm-task-intel-create-sentiment-solution.md)
-   [Create a model to detect case language](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/csm-task-intel-create-language-solution.md)
-   [Create a Document Intelligence use case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/csm-task-intel-create-di-use-case.md)

You can also use Task Intelligence features to complete the following tasks:

-   [Review and submit values predicted by Document Intelligence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/csm-doc-intel-review-values.md)
-   [View Task Intelligence Analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/csm-task-intel-case-monitoring.md)
-   [View Task Intelligence prediction history](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/csm-task-intel-prediction-history.md)

## Related information

For more information about Task Intelligence for Customer Service, see the following topics:

-   [Task Intelligence for Customer Service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/csm-task-intelligence.md)
-   [Configure Task Intelligence for Customer Service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/configure-task-intelligence.md)