---
title: Using customer access management
description: Learn how customers, contributor users, and customer service agents use customer access management.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/using-cam.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Customer management, Use, Customer Service Management]
---

# Using customer access management

Learn how customers, contributor users, and customer service agents use customer access management.

## Overview of customer access management

Customer access management enables you to support multiple contacts and consumers on cases and sold products, providing them with varying levels of access to the case. You can also add additional internal users to a case.

**Related topics**  


[Configuring customer access management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/configuring-cam.md)

[Restrict contact access](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/manage-account-access-cam.md)