---
title: View all cases from the Consumer Portal
description: View all cases submitted from the Consumer Portal, including case details, agent conversations, and current status.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/view-all-cases-on-consumer-portal.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use Consumer Portal, Customer communication, Use, Customer Service Management]
---

# View all cases from the Consumer Portal

View all cases submitted from the Consumer Portal, including case details, agent conversations, and current status.

## Before you begin

Role required: none

## About this task

**Note:** View all cases menu item is visible only when the Customer Service with Request Management \(com.sn\_cs\_sm\_request\) plugin is inactive.

Selecting a case opens a form with the following sections:

-   A conversation that displays the interaction between the consumer and the customer service agent.
-   The action that must be taken on the consumer's part, such as accepting or rejecting a solution.
-   The case details, including the case number and current status.
-   Any attached files.

## Procedure

1.  Log in to the Consumer Portal.

2.  Navigate to **Requests** > **View submitted requests** > **View all cases** in the portal header.

3.  Select any case to view more information about the case.

4.  Enter a message for the agent and select **Send**.

    Your message becomes part of the case conversation. All responses from the agent are also included in the conversation.


**Related topics**  


[View cases and tasks from the Consumer Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/view-cases-on-consumer-portal.md)

[Accept or reject a case solution from the Consumer Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/resolve-cases-on-consumer-portal.md)