---
title: View cases and tasks from the Consumer Portal
description: View your cases and tasks from the Consumer Portal, including case status, conversations with agents, and attached files.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/view-cases-on-consumer-portal.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use Consumer Portal, Customer communication, Use, Customer Service Management]
---

# View cases and tasks from the Consumer Portal

View your cases and tasks from the Consumer Portal, including case status, conversations with agents, and attached files.

## Before you begin

Role required: sn\_customerservice.consumer

## About this task

Selecting a case or a task opens a form with the following sections:

-   A conversation that displays the interaction between the consumer and the customer service agent.
-   The action that must be taken on the consumer's part, such as accepting or rejecting a solution.
-   The case details, including the case number and status.
-   Any attached files.

## Procedure

1.  Log in to the Consumer Portal.

2.  Navigate to **Requests** > **View submitted requests** > **View cases and tasks** in the portal header to view a list of cases related to the current user.

3.  Select any case to view more information about the case.

4.  Enter a message for the agent and select **Send**.

    Your message becomes part of the case conversation. All responses from the agent are also included in the conversation.


**Related topics**  


[Accept or reject a case solution from the Consumer Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/resolve-cases-on-consumer-portal.md)

[View all cases from the Consumer Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/view-all-cases-on-consumer-portal.md)