---
title: View or edit a consumer profile
description: Registered users with the consumer role can view their consumer profiles, edit the information as needed, and change passwords.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/view-edit-consumer-profile.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Using the Consumer Service Portal, Customer communication, Use, Customer Service Management]
---

# View or edit a consumer profile

Registered users with the consumer role can view their consumer profiles, edit the information as needed, and change passwords.

## Before you begin

Role required: sn\_customerservice.consumer

## Procedure

1.  Log in to the Consumer Service Portal.

2.  Select your user name in the portal header and then select **Profile**.

3.  To add a picture to your profile, select **Upload Picture** and select the desired image.

4.  To update the personal information in your profile, including name, contact information, and address:

    1.  Select the desired field.

    2.  Enter the new information in the pop-up window.

    3.  Select **Save**.

5.  To change your password, select **Change Password**.

    The **Change Password** link appears on the consumer profile when the Self-Service Password Reset plugin \(com.snc.password\_reset\) is activated.

6.  Fill in the fields on the Change Password pop-up window and select **Update**.


**Related topics**  


[Change your password from the Consumer Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/change-password-consumer-portal.md)