---
title: View Microsoft Outlook customer contact details in your instance
description: Once you have integrated Customer Service Management \(CSM\) with Microsoft Outlook, you can view customer details in an Outlook add-in panel to make communication easier.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/view-existing-contact.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use Microsoft Outlook with CSM, Schedules and sites, Use, Customer Service Management]
---

# View Microsoft Outlook customer contact details in your instance

Once you have integrated Customer Service Management \(CSM\) with Microsoft Outlook, you can view customer details in an Outlook add-in panel to make communication easier.

## Before you begin

Role required: sn\_customerservice.contact\_manager, sn\_customerservice.proxy\_contact

## Procedure

1.  In Microsoft Outlook, open an email message you received from the contact.

2.  On the Microsoft Outlook Home tab, click **View in ServiceNow**.

    The Outlook add-in panel displays the contact details.

    **Note:** If the contact details are not available, the `No contact was found` message is displayed.

3.  If you want to perform other contact tasks, access the contact information in the CSM portal page by clicking the Pop-out icon \(\[Omitted image "pop-out-icon.png"\] Alt text: Pop-out icon\).