---
title: View sold product information in CRM Workspace
description: Enable customer service agents or managers to view the sold products and the service offerings associated to the sold product for an account or consumer.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/view-sold-product-info-workspace.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Using CRM Workspace in Customer Service Management, Manage cases, Use, Customer Service Management]
---

# View sold product information in CRM Workspace

Enable customer service agents or managers to view the sold products and the service offerings associated to the sold product for an account or consumer.

## Before you begin

Role required: sn\_customerservice\_agent

## About this task

Customer service agents can view which service offerings are associated to the sold products affected by an issue. They can also see the service commitments and availability.

## Procedure

1.  Open CRM Workspace.

2.  Open a customer service case.

3.  Click **Sold Products** to view the sold product associated to the case and the service offering associated to it.

4.  Click the service offering to view the service commitments associated to it.