---
title: Walk-up Experience for CSM user roles
description: Walk-up Experience roles for different users who interact with in-person support queues.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/walk-up-experience-user-roles.html
release: australia
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Portal reference, Reference, Customer Service Management]
---

# Walk-up Experience for CSM user roles

Walk-up Experience roles for different users who interact with in-person support queues.

|Role Name|Role|Description|
|---------|----|-----------|
|sn\_walkup.walkup\_login|Store representative|Helps requester check in at the walk-up location.|
|sn\_csm\_walkup.walkup\_technician|CSM walk-up technician|Fulfills user demands at the CSM walk-up location.|
|sn\_csm\_walkup.walkup\_manager|CSM walk-up manager|Manages the team at the walk-up location.|
|sn\_csm\_walkup.walkup\_admin|CSM walk-up administrator|Administers walk-up interactions, location queues, and walk-up reasons.|

**Related topics**  


[Activate Walk-up Experience for Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/activate-walk-up-experience-for-customer-service-management.md)