---
title: Walk-up Check-in on Consumer Portal
description: Schedule a walk-up appointment at a service center from the Consumer Portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/walkup-checkin.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use Consumer Portal, Customer communication, Use, Customer Service Management]
---

# Walk-up Check-in on Consumer Portal

Schedule a walk-up appointment at a service center from the Consumer Portal.

## Before you begin

Install Walk-up for CSM \(com.snc.walkup\_for\_csm\) app from [ServiceNow store](https://store.servicenow.com/sn_appstore_store.do#!/store/home).

Role required: sn\_customerservice.consumer or sn\_customerservice.unified\_consumer

## About this task

Walk-up check-in lets you schedule an in-person appointment at your nearest service center directly from the Consumer Portal. The portal detects your location and displays available service centers so you can choose a convenient time slot.

## Procedure

1.  Navigate to the Consumer Portal.

2.  Navigate to **Requests** > **Submit a request** > **Walk-up check in** in the portal header.

    The application searches for your nearest service center.

3.  Schedule an appointment.

    For details, see [Schedule appointments or join a queue from the Self Service portals](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/csm-walkup-checkin-online.md).


**Related topics**  


[Get product help from the Consumer Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/create-case-on-consumer-portal.md)