---
title: Workforce Optimization for Customer Service reference
description: Reference information for Workforce Optimization for Customer Service, including manager workspace landing page KPIs, data visualizations, and role requirements.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/workforce-optimization-customer-service-reference.html
release: australia
topic_type: reference
last_updated: "2026-05-18"
reading_time_minutes: 1
breadcrumb: [Reference, Customer Service Management]
---

# Workforce Optimization for Customer Service reference

Reference information for Workforce Optimization for Customer Service, including manager workspace landing page KPIs, data visualizations, and role requirements.