---
title: Wrap-up codes for email interactions
description: Default wrap-up codes and configuration settings available for email interactions in Customer Service Management.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/wrap-up-codes-email-interactions-r.html
release: australia
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Email Interaction for CSM reference, Reference, Customer Service Management]
---

# Wrap-up codes for email interactions

Default wrap-up codes and configuration settings available for email interactions in Customer Service Management.

|Wrap-up code|Description|
|------------|-----------|
|Issue resolved|Interaction closed after the reported issue was resolved.|
|Task Created|Interaction closed after a follow-up task or case was created for further action.|
|Closed due to customer inactivity|Interaction closed as the customer did not respond within the defined follow-up period.|

|Setting|Description|Default|
|-------|-----------|-------|
|Table|The interaction table for which wrap-up codes apply.|Interaction|
|Type|The interaction type.|Email|
|Wrap-up duration|Timeout period for agents to submit a wrap-up code after closing an interaction.|2 minutes|
|Default wrap-up code|The wrap-up code applied automatically if the agent does not submit within the timeout.|Issue resolved|

**Related topics**  


[Configure wrap-up codes for email interactions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/configure-wrap-up-codes-email-interactions-eaai.md)