---
title: Combined Advanced Work Assignment release notes for upgrades from Washington DC to Australia
description: Consolidated page of all release notes for Advanced Work Assignment from Washington DC to Australia.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/delta-washingtondc-australia/australia-washingtondc-advancedworkassignment-release-notes.html
release: australia
topic_type: reference
last_updated: "2026-07-09"
reading_time_minutes: 5
breadcrumb: [Products combined by family]
---

# Combined Advanced Work Assignment release notes for upgrades from Washington DC to Australia

Consolidated page of all release notes for Advanced Work Assignment from Washington DC to Australia.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Advanced Work Assignment release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Australia.

**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Advanced Work Assignment to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## New features

Between your current release family and Australia, new features were introduced for Advanced Work Assignment.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

-   **[Added a system property](https://www.servicenow.com/docs/access?context=awa-properties&family=washingtondc&ft:locale=en-US)**

The **glide.awa.bypass\_max\_wait\_time.enabled** system property keeps pending\_accept state work items in the Agent Inbox until the assignment times out even when the **Max Wait Time** is met. This property defaults to true.


</td></tr><tr><td>

Xanadu

</td><td>

-   **[External routing overview](https://www.servicenow.com/docs/access?context=awa-external-routing-overview&family=xanadu&ft:locale=en-US)**

Use the updated Admin UI to enable the integration of Advanced Work Assignment with third-party contact-center-as-a-service \(CCaaS\) providers with the External Routing functionality.

-   **[Migrating Advanced Work Assignment Dashboards](https://www.servicenow.com/docs/access?context=awa-dashboards-migration&family=xanadu&ft:locale=en-US)**

Migrate the AWA dashboards - Interactions, Messaging, Task, and Operations dashboards - to Next Experience.

-   **[Define external routing test implementation](https://www.servicenow.com/docs/access?context=define-extrnl-routng-plugin&family=xanadu&ft:locale=en-US)**

Defined the External Routing Test Tools plugin \(com.glide.awa.external.test\_tools\) with a simplified external-routing-provider ATF-based sample implementation to receive and process REST calls about external events.

Align the payloads generated by the demo data for the sample implementation to process and use the ATF-based tool to verify any modified components.


</td></tr><tr><td>

Yokohama

</td><td>

-   **[Service channels](https://www.servicenow.com/docs/access?context=awa-service-channels&family=yokohama&ft:locale=en-US)**

Run AWA assignments on different nodes or cadences for different service channels to improve performance and resilience.


-   **[Use](https://www.servicenow.com/docs/access?context=using-awa&family=yokohama&ft:locale=en-US)**

Enable agents with the ability to provide wrap-up codes or notes for interactions or segments that the agent was involved in.


</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Changes

Between your current release family and Australia, some changes were made to existing Advanced Work Assignment features.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Removed

Between your current release family and Australia, some Advanced Work Assignment features or functionality were removed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Deprecations

Between your current release family and Australia, some Advanced Work Assignment features or functionality were deprecated.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Activation information

Review information on how to activate Advanced Work Assignment.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

Advanced Work Assignment is a ServiceNow AI Platform feature that is available with activation of the Glide Advanced work Assignment plugin \(com.glide.awa\). For details, see [Get started with Advanced Work Assignment](https://www.servicenow.com/docs/access?context=implement-awa&family=washingtondc&ft:locale=en-US).

</td></tr><tr><td>

Xanadu

</td><td>

Advanced Work Assignment is a ServiceNow AI Platform feature that is available with activation of the Glide Advanced Work Assignment plugin \(com.glide.awa\). For details, see [Activate Advanced Work Assignment](https://www.servicenow.com/docs/access?context=awa-activate&family=xanadu&ft:locale=en-US).

 To use the External routing functionality on your instance, you must activate the External Routing Support plugin \(com.glide.awa-external\).

</td></tr><tr><td>

Yokohama

</td><td>

Advanced Work Assignment is a ServiceNow AI Platform feature that is available with activation of the Glide Advanced Work Assignment plugin \(com.glide.awa\). For details, see [Activate Advanced Work Assignment](https://www.servicenow.com/docs/access?context=awa-activate&family=yokohama&ft:locale=en-US).

 To use the External routing functionality on your instance, you must activate the External Routing Support plugin \(com.glide.awa-external\).

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Additional requirements

If any additional requirements were introduced or changed for Advanced Work Assignment we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Browser requirements

If any specific browser requirements were introduced or changed for Advanced Work Assignment we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

Advanced Work Assignment doesn’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge-Chromium or one of the other supported browsers that are listed in [Browser support](https://www.servicenow.com/docs/access?context=browser-support&family=washingtondc&ft:locale=en-US).

</td></tr><tr><td>

Xanadu

</td><td>

Advanced Work Assignment doesn’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge -Chromium or one of the other supported browsers that are listed in [Browser support](https://www.servicenow.com/docs/access?context=browser-support&family=xanadu&ft:locale=en-US).

</td></tr><tr><td>

Yokohama

</td><td>

Advanced Work Assignment doesn’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers that are listed in Browser support.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Accessibility information

Review details on accessibility information for Advanced Work Assignment, such as specific requirements or compliance levels.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Localization information

If there are specific localization considerations for Advanced Work Assignment we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Highlight information

If there are specific highlight considerations for Advanced Work Assignment we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

Added a system property to keep pending\_accept state work items in the Agent Inbox until the assignment times out even when the **Max Wait Time** is met.

 See [Advanced Work Assignment](https://www.servicenow.com/docs/access?context=awa-application-landing-page&family=washingtondc&ft:locale=en-US) for more information.

</td></tr><tr><td>

Xanadu

</td><td>

-   Enable Advanced Work Assignment integration with third-party providers with the External Routing feature.
-   Migrate the Advanced Work Assignment dashboards to Next Experience.
-   Defined the External Routing Test Tools plugin \(com.glide.awa.external.test\_tools\) with a simple external routing ATF-based test implementation.

 See [Advanced Work Assignment](https://www.servicenow.com/docs/access?context=awa-application-landing-page&family=xanadu&ft:locale=en-US) for more information.

</td></tr><tr><td>

Yokohama

</td><td>

-   Run assignments on different nodes or cadences for different service channels to improve the AWA application's performance and resilience.
-   Provide wrap-up codes or notes for interactions or segments that the agent is involved in at the end of a call.

 See [Advanced Work Assignment](https://www.servicenow.com/docs/access?context=awa-application-landing-page&family=yokohama&ft:locale=en-US) for more information.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/delta-washingtondc-australia/rn-combined-intro.md)